Lea Jordan came to work at South Alabama Electric Cooperative in August 2022 as a customer service representative. When members come to the office, Jordan’s face is 1 of the first ones they see. From helping members make their payments to directing calls to the correct departments, she has a broad range of duties
What Are Your Responsibilities?
As a CSR, my responsibilities include answering and directing telephone calls, routing members and guests to the proper departments, assisting members with billing questions and explaining billing and policies to members, posting member payments, maintaining an accurate balance in the cash drawer, creating service orders, assisting during power outages and performing any other duties as needed.
What Made You Want to Join the SAEC Team?
SAEC is truly a family atmosphere. I felt at home as soon as I walked in the door. Everyone is so welcoming, and we truly all work together to best serve our members.
What is Your Favorite Part of the Job?
My favorite part of the job is being able to work with some amazing people. They are all so fun to work with, and they really make this job enjoyable. I also enjoy getting to work with the members and getting to assist them with their needs. Hopefully, we can put a smile on their face by the time they leave the SAEC office and brighten their day a little.
What Do You Think is the Most Important Impact SAEC Has On its Community?
I believe that the most important impact SAEC has on the community is the generous donations and time that they provide to the programs and organizations in our community. Their involvement in the community radiates, and it is another important reason why I love being part of the SAEC family.
What’s Your Favorite Thing to Do When You Aren’t Working?
I love spending time with my family. My husband, Marcus, and I have been married for 7 years. I have 1 daughter and 1 stepdaughter, and they all make life so fun. We love to go to the beach together and just enjoy spending time together.
What’s the Best Piece of Advice You’ve Ever Been Given?
Work hard in all that you do and put your trust in God.