You will receive a low balance notice by email or text message based on the notification preferences you set on your account (This will give you time to purchase power before the meter actually stops)
If you do not purchase more power, the meter will stop, and the power will turn off (Your power will be reconnected once a payment is made)
Arrears
If you don’t receive your daily text message, please immediately let us know.
When an account is in arrears (overdue payment), all payments made are split 70/30 with:
70% applied as payment toward current usage
30% covering arrears recapture
Accounts in the negative are turned off at 11 a.m. the next business day.
Final Bill
After 7 days of being off, your account will be final billed and you will need to contact customer service during normal business hours to re-establish electric service.
If your power is turned off, you have to pay any overage accumulated and bring the account to a $20 credit balance.
If you have an arrears recapture, you have to pay the 30% as well.
Example
Kilowatt usage to date: $6.59
Minimum balance required: $20
$11.40 is 30% applied to your arrears recapture balance
By monitoring your consumption on a regular basis, you will begin to notice patterns in your day-to-day use. Any variation from this pattern, such as a house guest or a vacation, will become evident as you monitor your account.
Prepay works best for people who want to take control of their electric account and energy use.
Monitoring and controlling daily usage can help keep your power costs down.
You will have the same reliable electric service you have always had
Low balance and pending disconnect notifications will be sent prior to disconnect (You will know if you are experiencing a power outage or have just run out of money on your prepay account)