What if my prepay account runs low?

Prepay is a self-managed program.

  • You will receive a low balance notice by email or text message based on the notification preferences you set on your account (This will give you time to purchase power before the meter actually stops)
  • If you do not purchase more power, the meter will stop, and the power will turn off (Your power will be reconnected once a payment is made)

Arrears

If you don’t receive your daily text message, please immediately let us know.

  • When an account is in arrears (overdue payment), all payments made are split 70/30 with:
    • 70% applied as payment toward current usage
    • 30% covering arrears recapture
  • Accounts in the negative are turned off at 11 a.m. the next business day.

Final Bill

After 7 days of being off, your account will be final billed and you will need to contact customer service during normal business hours to re-establish electric service.

  • If your power is turned off, you have to pay any overage accumulated and bring the account to a $20 credit balance.
  • If you have an arrears recapture, you have to pay the 30% as well.

Example

Kilowatt usage to date: $6.59
Minimum balance required: $20
$11.40 is 30% applied to your arrears recapture balance

Regular pay

$6.59 + $20 = $26.59 to be reconnected.

Arrears Recapture Pay

$6.59 + $20 = $26.59 ÷ .7 = $37.99